The City of Hillsboro, Ohio

Where Pride Rings True

FAQs - Details


When is my bill due and How can I pay my bill?


Payments are due by the 15th of each month.


A 10% penalty will be added after the due date. Method of payments accepted are cash, check, money order, credit, debit, and ACH. For official payments you will need your book and account numbers as well as your internet pin which is normally the last four numbers of the owner’s phone number. Payments made on the website could take up to three days to post to the water office. Payments made from your banking center are mailed to our office, so please allow 7-10 days for delivery of payment. There is a $30 fee on all returned checks. If you receive a regular bill with a previous balance on it, please note that the previous balance is due by the 5th of the month, not the 15th. If the previous balance is not paid by the 5th of the month, your account will be scheduled for disconnect.  For your convenience, a drop box is located outside the office doors for after hour payments. Please note that during disconnect times, all penalty bills should be brought into the office during regular business hours to avoid disconnection of service. If a payment is dropped in the box during regular hours and service is disconnected, this office will not be held responsible for not receiving the payment. Shut off for non-payment of prior month bills will start after the 5th of each month. Payments made after 3:00 p.m. will not get turned on until the next business day. The reconnection fee is $60.00. The best way to guarantee continuous service is to have payment in the drop box by the 5th of each month, make payment in person at the office or call to make a credit or debit payment.