FAQs - FAQs by Department
Building Department
- Do I have to go to Columbus to get a state permit for a commercial/industrial building?
- Does the City of Hillsboro issue permits for construction of manufactured homes?
- What building codes do you enforce?
- What if we live outside the city limits of Hillsboro?
- What is the purpose of the codes?
- What is zoning?
- When do I need a permit?
- Where can I see a copy of the code?
- Where do I get a plumbing permit?
Code Enforcement
- Are re-inspections done to see if the property has complied?
- How am I notified of a violation?
- How can I report a violation?
- How does the City know when a violation exists?
- How many days do I have to correct a violation?
- I have rental property in the City of Hillsboro. Am I responsible for violations caused by the tenant?
- If I report a violation, is my information kept confidential?
- What are the most common code violations?
- What if I have questions about a violation?
Income Tax Office
- Does Hillsboro Income Tax office share my information?
- I claim a loss on my income tax. How many years can it be carried forward?
- I only lived in Hillsboro for a few months. Do I have to pay for the whole year?
- I work in another city and they withhold money for tax there. Do I still have to pay for Hillsboro tax?
- What documents are required?
- What form of payment is accepted?
- What is the deadline for filing?
- What is the income tax rate for Hillsboro?
- Who needs to file?
- Why does Hillsboro have an income tax?
Police Department
- What are the hours of operation for the Hillsboro Police Department?
- Can I come to the Hillsboro Police Department for a background check and finger printing?
- Can I pay a bond for someone at the Hillsboro Police Department after normal business hours?
- Can I pay a traffic citation or minor misdemeanor citation at the Hillsboro Police Department after regular business hours?
- Does the Hillsboro Police Department unlock vehicles if I accidentally lock myself out?
- How do I know to contact the Hillsboro Police Department for assistance or in the event of an emergency?
- If I have a non-violent/minor issue with my neighbor (barking dog, property line dispute, etc.) do I immediately call law enforcement to respond?
- When may I get a copy of a traffic crash report or accident report?
Public Works
- Where can I get more information or assistance related to construction I see on a City street or sidewalk?
- Where do I get information regarding the private use of a park?
- Who do I call if there is a dead animal in the road?
- Who is responsible for the repair and maintenance of sidewalks, curbs and gutters?
Water Office
- Are there any other types of toilet leaks?
- Do I have City water or county water?
- How can I change the billing address for an account?
- How do I apply for or disconnect water and/or sewer service?
- How do I fill a swimming pool?
- How do I read my water meter?
- How do I recognize a Water Department employee who comes to my home?
- How much is a security deposits?
- I did not receive my bill this month. Does that mean I do not owe anything?
- I had a leak. Can I get an adjustment for that?
- I hear the water come on by itself. Is there something wrong with my meter?
- I turned my valve off to make a repair and I turned it back on, but now I don't have any water. What do I do?
- My pipes rattle, shake and I hear a loud knocking when I turn my water on. What causes this?
- My water pressure was okay and now suddenly it's very low or I have no water at all. What's wrong?
- Selling or buying a property?
- The line into my house is leaking. Whose responsibility is it?
- The valve by my meter is leaking. Whose responsibility is it?
- The water pressure is low in my house and slowly getting worse. What can be done to increase it?
- What is the worst leak you can have in a home?
- What part of the water lines is the landowner’s responsibility?
- When is my bill due and How can I pay my bill?
- Where do I report a water/sewer leak or loss of service?
- Who do I call if a have a problem with water quality?
- Who do I contact if I have a problem with my bill?
- Who owns the water meters?
Water Treatment
- Should I boil water for my pets?
- What is a Boil Advisory?
- What should I do if I'm placed under a Boil Advisory?
- What should I do when City crews are flushing hydrants in my area?
- Why does my drinking water sometimes taste or smell funny?
- Why does my water look rusty or cloudy after hydrant flushing?
- Why is hydrant flushing necessary?
- Why is my water discolored?
